FAQs

Frequently Asked Questions (FAQs)

1. What is WeTeach.lu?

WeTeach.lu is an online platform where educators can create, share, and sell educational resources. Our mission is to support teachers by providing a marketplace for high-quality teaching materials, tools, and ideas.
2. How do I create a seller account on WeTeach.lu?

To become a seller, you need to register for an account on WeTeach.lu. After registration, you can complete your seller profile and start listing your educational resources. Detailed instructions can be found in the “Seller Registration” section of our help center.
3. What types of resources can I sell on WeTeach.lu?

You can sell a variety of educational resources, including lesson plans, worksheets, presentations, and digital tools. Ensure that all resources comply with our content guidelines and intellectual property policies.
4. How do I list a resource for sale?

To list a resource, log in to your seller account, go to the “Create New Resource” section, and follow the prompts to upload your file, set a price, and provide a description.
5. What are the fees associated with selling on WeTeach.lu?

Sellers are subject to transaction fees, payment processing fees, and an annual registration fee. The registration fee is 50€ for the first year and 85€ for each subsequent year. Details on all applicable fees can be found in the “Seller Fees” section of our Terms of Service.
6. How do I receive payment for my sales?

Payments are processed through your selected payment method. You can choose from various options, such as bank transfer or PayPal. Payments are typically disbursed on a monthly basis.
7. What is the refund policy for buyers?

All sales are considered final and nonrefundable once an order is submitted, except as outlined in our Refund Policy. We may, at our discretion, issue a refund for reasons outside the standard policy. Refer to the “Refund Policy” section for more details.
8. How do I request a refund?

If you believe you are eligible for a refund, please contact our support team with your order details. Refunds will be processed in accordance with our Refund Policy.
9. How can I update or edit my resource listing?

To update or edit your resource listing, log in to your seller account, navigate to the “Manage Resources” section, and select the resource you wish to modify. You can then make changes to the description, price, or file and save the updates.
10. Can I offer discounts or promotions on my resources?

Yes, you can create discounts or promotional offers for your resources. To do so, use the “Promotions” feature in your seller dashboard to set up discounts or special offers.
11. How do I handle disputes with buyers?

If a dispute arises, we encourage you to resolve it directly with the buyer. WeTeach.lu is not responsible for resolving disputes between users, but our support team is available to offer guidance if needed.
12. How do I ensure my resources comply with intellectual property laws?

Make sure that all resources you upload are original or properly licensed. Avoid using copyrighted materials without permission. Refer to our Intellectual Property section in the Terms of Service for detailed guidelines.
13. What should I do if I encounter technical issues with the platform?

If you experience technical difficulties, please contact our support team for assistance. Provide detailed information about the issue, including any error messages or screenshots, to help us resolve the problem quickly.
14. How can I contact WeTeach.lu for support?

You can reach out to our support team through the “Contact Us” section on our website. We offer support via email, and you may also find answers to common issues in our help center.
15. Can I sell resources in multiple languages?

Yes, WeTeach.lu supports resources in multiple languages. Make sure to accurately describe the language and content of your resource in the listing to help buyers find what they need.
16. How often will I receive updates or notifications about changes to the platform?

We regularly update our users about important changes, updates, or policy modifications via email and announcements on the platform. Stay tuned to our news section for the latest information.
17. How can I manage my subscription or account settings?

To manage your subscription or account settings, log in to your account and navigate to the “Account Settings” section. Here, you can update your personal information, manage subscription options, and adjust notification preferences.